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1.6 Based on 12 reviews
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    • Being lied to 4
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    • Lies they tell you and the incompetence of the people 2
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IT TOOK 2 MONTHS AND ONE DAY TO COMPLETE THE EMERGENCY REPLACEMENT OF HVAC SYSTEM THAT KEPT TRIPPING THE BREAKER. SORRIEST COMPANY I HAVE EVER DEALT WITH. NEVER AGAIN. I WISED UP AND CANCELLED THEM AFTER I HAD TO GET THE HELP OF THE ATTORNEY GENERAL FOR AL, CHANNEL 19, AND MANY MORE TO GET THE JOB DONE. I SPENT 41 DAYS IN THE HEAT OF 100+ DEGREE, NO AC/ NO WHERE TO DO EXCEPT IN MY CAR TO USE THE AIR CONDITIONING AND SPRAYING WITH WATER AND... Read more

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Old Republic Home Warranty - Charged $60 twice vice once
1 of 4

I paid Castle $60 on 7/21/3016 and ORHP sent another guy 7/30/2016 (atkins) because Castle DID NOTHING and they charged me $60 for same job and refuse to refund my money they took illegally. I have been trying to get a refund since 7/30/2016. All I get from them is that they are working on it. It didn't take them a month to get my money illegally, why is it taking over a month and they still can't figure out how to refund my money. the money... Read more

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I have had worse problems then that. They have lied to me for a month. I called an emergency on 7/27 breaker tripping for hvac. was told it could catch house on fire. HVAC needs replacing, they hired a company but can't get a HVAC for some reason for the company to install. Guess they are waiting to find a rebuilt one or used because it still hasnt been replaced and all they have done IS LIE DAY IN AND DAY OUT, CHANGE DATES, CHANGE LIES, ETC. I... Read more

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If your realtor "throws in a home warranty" make sure you dont use ORHP. We've had plumbing and AC problems at our house since we moved in, and just calling them and having someone show up is a nightmare. We have to call them an average of 5 times before we can get a service provider to show up. The service providers dont even want to work with them, so when you proactively call them, they are like "oh yeah we're booked solid for a month." ... Read more

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This company is made up of a bunch of CROOKS, their intent is to take the money and provide no services. They have a half a dozen class action lawsuits against them. With 1051 BBB complaints one would think that you people will start asking questions about the integrity of this company that you sell products for. Here is my story: We purchased a home warranty from ORHP when we purchased our home in Oct. 2015. On Sunday July 10th our toilets... Read more

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my ac stop working. it turns on with cold air for like 15 minutes then shuts off. the technician they sent out checked the thermometer upstairs and down. he looked up in the attic and looked at the furnace, looked and not touched. he went outside and looked at the fan unit, nce again looked and not touched. then he suggested that the problem was a zone problem and that he doesnt handle zone but that he'd call someone. well an hour later i get a... Read more

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it is totally a waste of money, worth less, I paid $385 for it for over 12 years and they would not help me with a bathroom pipe leakage. They made me spend more money and they didn't cover anything they don't tell you upfront that they don't cover bathroom pipe leakages. They tell you in a pamphlet what they cover but then when it comes to coverage needed they tell you oh that is not covered that is an exception. they also replaced my top... Read more

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I do not even know where to begin with how disappointed we have been with ORHW; we will not be recommending them to anyone and will be advising the realtor who closed our house to look into other options for home warranty providers. We moved in 09/2014 and immediately noticed a leak; we then had several service providers (8-10 of them) out to our home over the course of 18 months, who were all unable to locate a leak. We had an air... Read more

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This company is the worst company I have ever used. "Old Republic Home Protection" has told me several LIES. The customer service reps are RUDE AND NASTY. I placed a service call on 1/15/16 and no one called and showed up to my home for two weeks. I have been on the phone with this company for weeks now. After I called about the service call no one was planning to call be about the service call to advised that NO TECH is able to come and repair... Read more

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Sure wish I had read this before buying this piece of *** policy. They claim not to have ANY electritions that work for them on the central coast of CA and it is up to me to find one. After calling around I found out why. They don't like to pay out at reasonable rates. Just try and find ANY electritions who will do a job for $100 (including the service call fee)! Under law all they have to do is keep asking for second opinions (each with an out... Read more

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